FAQ's and Terms & Conditions

Some of the Common Questions we get asked.

How do I Register for a course?

READ AND UNDERSTAND OUR REGISTRATION CONDITIONS AND CANCELLATION POLICY

See more below

COMPLETE AND SUBMIT REGISTRATION FORM WITH DEPOSIT

When the Seats go on sale complete the registration and make the deposit- typically the deposit is $500 for the 6 day workshops. This deposit is non refundable

Pay Your Balance in Full

Pay the balance of your seat in full 60 days prior to the workshop. Let us know if you would like to split the balance into multiple payments.

What Can I Expect

Our workshops and courses are full days.

For our 6 Day workshops, we run from 9:00 am - 4:30 pm with an hour lunch break each day. On the first day, we ask that students arrive 15 minutes early to check in and receive their tools, materials, booklets, etc.

Our classes are in small tutor groups to allow our master tutors to provide more personalized instruction throughout the week. The classes are typically limited to 8 students in a group.

We provide our students at our workshops with any frames, supplies, webbings, stuffing, an exclusive instruction booklet to complete their projects. We also provide light snacks, and a Tea and Coffee service. Students have access to the school's use tools required for the workshop, but are welcome to bring their own if well-marked.

What is not included in the cost:

Meals, Accommodation, Travel or Parking Costs, or Shipping

General Terms & Conditions

DEPOSIT

A Non-refundable deposit of $500 is required at the time of registration to secure your place in all of our workshops

Please do not make travel arrangements until you have received confirmation of your registration from Upholstery Education.

BALANCE PAYMENTS

The balance payment for the workshop is generally due 60 days prior to the event start. Failure to pay your balance by the correct date may result in your place being canceled. Be sure to check the Balance due date stated on the registration page.

CANCELLATION CHARGES

Cancellation prior to the balance due date- the non-refundable deposit of $500
Cancellation after the balance due date- 50% of the total workshop cost
Cancellation within 28 days prior to class – 100% of the total workshop cost

If you need to cancel, we understand that sometimes cancellations are unavoidable. We ask that you inform us in writing at upholsteryeducationllc@gmail.com as soon as possible.

Often, we have a waiting list for our courses. If you must cancel and we are able to fill your seat from the waitlist, you will receive a full refund, less a $125 administration fee.

We do not guarantee we can sell your place.

We reserve the right to change or replace any part of the course for operational reasons. If the minimum student number is not met or unforeseen circumstances require us to cancel the course, a full refund will be issued.

If a course or workshop must be canceled at short notice due to a pandemic or associated restrictions of any sort, full credit for a future course or workshop of equal value will be given.

We do not take responsibility for any fees/costs incurred for canceled travel and/or accommodation.

FAQ's

Q: I have just started learning upholstery. Which courses will suit me?

A: Please email us to discuss which of our current courses would be suitable for you, upholsteryeducationllc@gmail.com

Q: How quickly should I book once you release a new course?

A: Our courses sell out remarkably quickly, usually within hours of them going on sale. Be sure to join our mailing list to receive advance notice of the "on-sale" date.

Q: If the course /workshop is oversubscribed, will you be taking names in case of cancellations?

A: Yes, please email us if you are interested in going on the waiting list for any of our courses or workshops - upholsteryeducationllc@gmail.com

Q: If, due to unforeseen circumstances, I have to cancel, can someone else take my place to avoid cancellation charges?

A: Yes, we are happy to make name changes, but please check with us before offering your place so that those on the waiting list get the offer of your place first. If someone else takes your place, we can offer you a refund of all monies paid, less an administration fee. WE DO NOT GUARANTEE TO SELL YOUR PLACE.

Q: Do I need to bring any tools with me?

A: It is not necessary to bring any as they will be provided for you. However, should you wish to bring any of your own tools, PLEASE MAKE SURE they are marked with your name. Upholstery Education takes no responsibility for any personal belongings that go missing while attending the course.

Q: Will I be able to purchase any of the tools or supplies we use after the course?

A: Yes, after every course we allow all the students to purchase tools, and where possible we sell any extra supplies we have, but this is not guaranteed.

Q: How can I connect with other students who may be attending one of your courses?

A: We respect the privacy of all our students and will not, under any circumstances, give out private information without prior permission. However, we do understand that sometimes students wish to contact others to share transport and perhaps accommodation. We have a private Facebook page that you are welcome to join once you have confirmed your place in one of our courses. Once you are booked on a course, you can request that your information be shared with the other students.

Q: What is traditional upholstery?

A: Traditional upholstery techniques often involve using natural horsehair, coconut fiber, cotton, and wool for padding, as well as hand-tied coil springs for support. The process requires expertise, attention to detail, and precision to ensure that the furniture piece is not only aesthetically pleasing but also durable and comfortable for its intended use.